If DHL notifies you that your box has been delivered but you can't locate it, check outside in case it's been left in a safe spot by your property. The driver usually provides a photo of the delivery location, accessible by clicking the tracking link emailed by DHL.

In the unlikely event that you can't find your box, contact our Customer Love team via email ([email protected]), phone (0204 538 0208), or Live Chat on our website, and we'll assist you in locating it.