Whilst we aim to deliver all orders within 24h, sometimes circumstances outside of our control mean that the courier may delay your order. However, if there is a delay don’t worry - our boxes remain insulated for up to 48 hours during transit. Even if the meals defrost, as long as they remain cold to the touch upon arrival, they are safe to refreeze. We've extensively tested this and are fully confident in the safety of our meals.

Alternatively, you can refrigerate the pouches for up to a week, or two days once opened.

If your box is delayed by over 48 hours, please notify us via email ([email protected]), phone (0204 538 0204), or Live Chat on our website. We'll strive to resolve any issues promptly.